Pissed Consumer - CoastalContacts.com ignores mails and refuses to refund defective contacts

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CoastalContacts.com ignores mails and refuses to refund defective contacts

May 20, 2008

Coastalcontacts.com complaint by Yaelga

A year ago I bought 4 boxes of contacts (each containing 6 lenses) from CoastalContacs.com (CC).

Upon opening the second box, the lens got torn in my eye. The same happened with the second lens from the same box.

I immediately wrote to CC and sent them the rest of the box (4 more lenses) at their request. They said that by doing so they will be able to refund me.

Ever since then, they ignore my mails, never call me back and never gave me the refund for the defective box (100$).

I wrote the company producing the lenses but they told me I have to talk to CC!!

Any ideas whom should I turn to

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Comments (1)

1. Written by Apologies, on 07-08-2008 17:57

I am terribly sorry to hear you got this kind of service from a company as great as Coastal Contacts. I have been dealing with them for almost 5 years and have not had a problem, especially when I needed to return a defective box.

I recommend calling them, 1-866-333-6888, they can look up your order based on your name or whatever and they'd be more than happy to help you.

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